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See Who is Providing GREAT Service - Quarterly Encore

What's the Encore! Program All About?

Showing Our Appreciation

A cornerstone of J.M. Wilson is to deliver exceptional customer experiences, and we're proud to show our appreciation by recognizing those that continuously deliver outstanding service. To celebrate exceeding the expectations of our customers, we acknowledge Associates that have received nominations (or, "Encores!", as we like to call them) throughout the year for upholding high standards of quality service and customer satisfaction. 
Paying it Forward

We value outstanding service so highly that we think everyone we work with, outside of J.M. Wilson, should also be recognized for the exceptional customer experiences they create. As our way of "paying it forward", we extend the Encore! Program to our Carrier Underwriters/Associates, and our Appointed Agents, who are nominated by JMW Associates, as a way to let them know that their excellent service does not go unnoticed.
Each quarter, three Encore! recipients are chosen by J.M. Wilson:
- A JMW Associate
- An Agent appointed with JMW
- A Carrier Underwriter/Associate partnered with JMW

Take a look at each listed by category below to learn more about the recipient and how they became nominated to receive their Encore!recognition.

J.M. Wilson Encore! Recipients
4th Quarter, 2017

Agency Encore Winner:

Congratulations To: Sean Donnelly - Insurance Inc
"Sean has been continually sending us new business submissions since getting appointed, and has been trying to grow with us the entire time.  If they aren't able to place a risk, they are looking to us first.  They are also now starting to branch out into the trucking world and are leaning on us for guidance, and to help them place the business.  I hope we continue to grow with Insurance, Inc. and it has been a pleasure getting to know everyone in the agency!"

Nominated by Tyler Goecker, Agency Relations Specialist at J.M. Wilson

Carrier Encore Winner:

Congratulations To: Stephen Szczecinski - Markel American Insurance Company

"Stephen is always available to assist and help each and every time I call. He always answers his phone or returns a call within minutes of a message. Stephen always has the answer and offers to email any type of policy information as well. Thank you Stephen for the great customer service, we enjoy working with you."

Nominated by Cheryl Gleason and John Nichols with J.M. Wilson

JM Wilson Associate Winner:

Sue Gwillim - Sr Property & Casualty Underwriter, J.M. Wilson

"While visiting agents in Monroe and Lebanon Ohio everyone was raving about Sue. They all commented about her insurance knowledge and her customer service. It made me smile and I had to share what a wonderful job Sue is doing. Thank you for all of your hard work Sue and being such a great resource to our agents!"

Nominated by Jen Dugan, Agency Relations Specialist at J.M. Wilson